Questions
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Solutions
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NVR can not boot up properly.
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Input power is not correct.
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Power connection is not correct.
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Power switch button is damaged.
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Program upgrade is wrong.
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HDD malfunction or something wrong with HDD ribbon.
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Seagate DB35.1, DB35.2,SV35 or Maxtor 17-g has compatibility problem. Please upgrade to the latest version to solve this problem.
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Front panel error.
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Main board is damaged.
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NVR often automatically shuts down or stops running.
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Input voltage is not stable or it is too low.
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HDD malfunction or something wrong wit the ribbon.
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Button power is not enough.
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Front video signal is not stable.
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Working environment is too harsh, too much dust.
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Hardware malfunction.
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System can not detect hard disk.
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HDD is broken.
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HDD ribbon is damaged.
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HDD cable connection is loose.
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Main board SATA port is broken.
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There is no video output whether it is one-channel, multiple-channel or all-channel output.
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Program is not compatible. Please upgrade to the latest version.
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Brightness is 0. Please restore factory default setup.
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Check your screen saver.
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NVR hardware malfunctions.
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I can not search local records.
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HDD ribbon is damaged.
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HDD is broken.
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Upgraded program is not compatible.
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The recorded file has been overwritten.
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Record function has been disabled.
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Video is distorted when searching local records.
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Video quality setup is too low.
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Program read error, bit data is too small. There is mosaic in the full screen. Please restart the NVR to solve this problem.
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HDD data ribbon error.
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HDD malfunction.
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NVR hardware malfunctions.
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Time display is not correct.
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Setup is not correct
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Battery contact is not correct or voltage is too low.
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Crystal is broken.
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NVR can not control PTZ.
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Front panel PTZ error
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PTZ decoder setup, connection or installation is not correct.
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Cable connection is not correct.
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PTZ setup is not correct.
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PTZ decoder and NVR protocol is not compatible.
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PTZ decoder and NVR address is not compatible.
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When there are several decoders, please add 120 Ohm between the PTZ decoder A/B cables furthest end to delete the reverberation or impedance matching. Otherwise the PTZ control is not stable.
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The distance is too far.
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I can not log in client-end or web.
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For Windows 98 or Windows ME user, please update your system to Windows 2000 sp4. Or you can install client-end software of lower version. Please note right now, our NVR is not compatible with Windows VISTA control.
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ActiveX control has been disabled.
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No dx8.1 or higher. Please upgrade display card driver.
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Network connection error.
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Network setup error.
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Password or user name is invalid.
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Client-end is not compatible with NVR program.
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There is only mosaic no video when preview or playback video file remotely.
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Network fluency is not good.
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Client-end resources are limit.
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Current user has no right to monitor.
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Network connection is not stable.
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Network is not stable.
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IP address conflict.
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MAC address conflict.
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PC or device network card is not good.
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Burn error /USB back error.
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Burner and NVR are in the same data cable.
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System uses too much CPU resources. Please stop record first and then begin backup.
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Data amount exceeds backup device capacity. It may result in burner error.
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Backup device is not compatible.
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Backup device is damaged.
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Keyboard can not control NVR.
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NVR serial port setup is not correct
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Address is not correct
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When there are several switchers, power supply is not enough.
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Transmission distance is too far.
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Alarm signal can not been disarmed.
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Alarm setup is not correct.
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Alarm output has been open manually.
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Input device error or connection is not correct.
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Some program versions may have this problem. Please upgrade your system.
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Alarm function is null.
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Alarm setup is not correct.
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Alarm cable connection is not correct.
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Alarm input signal is not correct.
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There are two loops connect to one alarm device.
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Record storage period is not enough.
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Camera quality is too low. Lens is dirty. Camera is installed against the light. Camera aperture setup is not correct.
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HDD capacity is not enough.
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HDD is damaged.
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Can not playback the downloaded file.
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There is no media player.
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No DXB8.1 or higher graphic acceleration software.
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There is no DivX503Bundle.exe control when you play the file transformed to AVI via media player.
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No DivX503Bundle.exe or ffdshow-2004 1012 .exe in Windows XP OS.
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Forgot local menu operation password or network password
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Please contact your local service engineer or our sales person for help. We can guide you to solve this problem.
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There is no video. The screen is in black.
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IPC IP address is not right.
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IPC port number is not right.
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IPC account (user name/password) is not right.
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IPC is offline.
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The displayed video is not full in the monitor.
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Please cheek current resolution setup. If the current setup is 1920*1080, then you need to set the monitor resolution as 1920*1080.
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There is no HDMI output.
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Displayer is not in HDMI mode.
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HDMI cable connection is not right.
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The video is not fluent when I view in multiple-channel mode from the client-end.
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The network bandwidth is not sufficient. The multiple-channel monitor operation needs at least 100M or higher.
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Your PC resources are not sufficient. For 16-ch remote monitor operation, the PC shall have the following environment: Quad Core, 2G or higher memory, independent displayer, display card memory 256M or higher.
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I can not connect to the IPC
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Please make sure the IPC has booted up.
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IPC network connection is right and it is online
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IPC IP is in the blacklist.
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The device has connected to the too many IPC. It can not transmit the video.
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Check the IPC port value and the time zone is the same as the NVR.
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Make sure current network environment is stable.
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After I set the NVR resolution as 1080P, my monitor can not display.
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Shut down the device and then reboot. When you reboot, please press the Fn button at the same time and then release after 5 seconds. You can restore NVR resolution to the default setup.
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My admin account has been changed and I can not log in.
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Use telnet and then input the following command:
cd /mnt/mtd/Config/
rm -rf group
rm -rf password
Reboot the device to restore the default password.
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After I login the Web , I can not find the remote interface to add the IPC.
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Please clear the Web controls and load again.
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I use the VGA montior. If I use the multple-window mode, I see the video from the main stream or the sub stream.
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For 32-channel series product, the 9/16-window is using the sub stream.
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For 4/8/16 series product, system is using the main stream no matter you are in what display mode.
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